g333 Privacy Policy

g333 ("we", "us", or "our") operates the online betting and casino platform accessible at g333.im (the "Platform"). We are committed to protecting the personal data of all users ("you" or "your") who access or use our Platform.

This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it with third parties, and the rights available to you regarding your data. It applies to all information collected through the Platform, including data provided during registration, data generated through your use of our services, and data received from third-party partners.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. By using the Platform, you consent to the data practices described in this Policy.

Our Platform is intended exclusively for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21.

g333 collects personal data through several channels, including information you provide directly, data generated automatically through your use of the Platform, and information received from trusted third-party sources. The categories of data we collect are set out below.

• Registration Data: Full legal name, date of birth, gender, residential address, email address, and phone number provided when you create your g333 account.
• Identity Verification Data: Government-issued photo identification (such as a National Identity Card, passport, or driving licence) and proof of address documents submitted during Know Your Customer (KYC) verification.
• Financial Data: Payment method details including mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers), bank account details, and transaction reference numbers. Full card numbers are never stored by g333 — card payments are processed via PCI-DSS-compliant third-party processors.
• Communications Data: Messages, queries, and supporting documents submitted through our live chat system, email correspondence at [email protected], or any other support channel.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, cooling-off period preferences, and any other responsible gaming tool settings you configure in your account.

• Technical Data: IP address, device type, operating system version, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features accessed, games played, bet history, session duration, click-stream data, and interaction logs.
• Location Data: General geographic location inferred from your IP address for the purposes of regulatory compliance and fraud detection. We do not collect precise GPS coordinates.
• Cookie Data: Data collected via cookies and similar technologies as described in Section 6 of this Policy.

• Identity Verification Partners: Results and risk scores from third-party KYC and identity verification service providers used to confirm your identity and age.
• Payment Processors: Transaction status and verification confirmations from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners.
• Fraud Detection Services: Risk signals and fraud indicators from third-party anti-fraud systems used to protect the integrity of the Platform.

g333 uses the personal data collected for the following specific purposes:

• Account Creation and Management: To register your account, verify your identity and age, maintain accurate account records, and provide you access to the Platform's services.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels; to reconcile payment records; and to investigate disputed or failed transactions.
• Service Delivery: To provide access to cricket betting, live casino, slot games, card games, and all other Platform features; to personalise your gaming experience; and to deliver account-specific notifications and updates.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent account activity, money laundering, underage gambling, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable law, including anti-money laundering (AML) requirements, responsible gaming obligations, and any lawful requests from regulatory or law enforcement authorities.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, test new features, and improve the overall quality and reliability of the g333 Platform.
• Customer Support: To respond to your enquiries, resolve complaints, and maintain records of support interactions for quality assurance and dispute resolution purposes.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform news — but only where you have given explicit consent to receive such communications. You may opt out at any time via your account settings or by contacting support.
• Responsible Gaming: To monitor betting behaviour for indicators of problem gambling, to enforce self-exclusion and deposit limit settings, and to provide timely intervention where required under our Responsible Gaming Policy.

g333 processes your personal data on the following legal bases:

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent for certain processing activities (such as mandatory KYC) may result in restricted access to or closure of your g333 account.

g333 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing purposes. Your data may be shared only in the following specific circumstances:

We share data with trusted third-party service providers who assist in operating the Platform, subject to strict contractual data protection obligations. These include:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners — to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers used to verify your identity, age, and address.
• Game Software Studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game providers — limited to session tokens and anonymised gameplay data required to deliver games.
• Fraud Detection and Security Providers: Third-party risk assessment platforms used to identify and prevent fraud.
• Customer Support Platforms: Live chat and ticketing system providers used to manage support communications.
• Analytics Providers: Platform performance and usage analytics tools operating under confidentiality agreements.

g333 may disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies where required by applicable law, court order, or lawful regulatory request. Such disclosures are made in good faith and only to the extent strictly required.

In the event of a merger, acquisition, restructuring, or sale of all or a portion of g333's business assets, user data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments being maintained.

g333 uses cookies and similar tracking technologies (such as web beacons and local storage) to ensure the Platform functions correctly, to maintain your login session, and to analyse how the Platform is used. The categories of cookies we use are as follows:

g333 does not use third-party advertising cookies or retargeting pixels. You may control optional cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some Platform features. Continued use of the Platform after being informed of our cookie practices constitutes acceptance of their use.

g333 takes the security of your personal and financial data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and g333's servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encryption at Rest: Sensitive personal and financial data stored in g333's databases is encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Internal staff access is governed by role-based permissions, multi-factor authentication requirements, and comprehensive audit logging.
• Regular Security Audits: g333's Platform and infrastructure are subject to regular internal and third-party security reviews, vulnerability assessments, and penetration testing.
• Incident Response: g333 maintains a formal data breach response procedure. In the event of a confirmed breach affecting your personal data, you will be notified as required by applicable law.

While g333 implements robust security measures, no digital system can be guaranteed to be entirely secure. You are also responsible for maintaining the security of your account credentials and should notify g333 immediately if you suspect any unauthorised access to your account.

g333 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The general retention periods applicable to each category of data are set out in the table below:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised aggregate data may be retained for statistical and analytical purposes without time limit.

Subject to applicable law, you have the following rights in relation to your personal data held by g333. To exercise any of these rights, contact our support team via live chat or at [email protected]. g333 will respond to all valid requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data g333 holds about you, together with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data held by g333 is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no overriding legal basis exists for continued processing. This right is subject to legal retention obligations (see Section 8).
• Right to Restriction of Processing: You may request that g333 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of legitimate interest, including profiling. g333 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

g333 will not discriminate against you for exercising any of these rights. Requests that are manifestly unfounded or excessive may be subject to an administrative fee or may be refused, in which case g333 will explain its reasoning in writing.

The g333 Platform is strictly intended for adults aged 21 years and above. g333 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process, and accounts found to belong to individuals under 21 will be immediately closed with all balances forfeited.

If you believe that a minor has registered an account or provided personal data to g333, please contact us immediately at [email protected]. Upon receiving a credible report, g333 will promptly investigate and, if confirmed, delete the associated data and close the account without delay.

Parents and guardians are strongly encouraged to use parental control software to prevent underage individuals from accessing online gambling platforms, including g333.

g333 operates with the primary user base in Bangladesh. Some of our third-party service providers — including game studios, payment technology providers, and security services — may process data in jurisdictions outside Bangladesh. Where personal data is transferred internationally, g333 ensures that appropriate safeguards are in place to maintain the security and integrity of that data, including:

• Contractual data protection clauses that require international recipients to apply equivalent standards of data security and privacy.
• Due diligence assessments of third-party data processors prior to engagement, covering their security certifications, data handling practices, and compliance track record.
• Ongoing monitoring of third-party data processors to ensure continued compliance with g333's data protection standards throughout the duration of the engagement.

By using the g333 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Bangladesh. g333 takes all reasonable steps to ensure that such transfers are carried out securely and in a manner consistent with this Privacy Policy.

The g333 Platform may contain references to third-party game providers, payment services, and other external platforms. This Privacy Policy applies solely to data collected and processed by g333 through the Platform. g333 is not responsible for the privacy practices, content, or security of any third-party websites or services that may be linked to or from the Platform.

We strongly encourage you to review the privacy policies of any third-party services you access in connection with using g333, particularly payment service providers such as bKash, Nagad, Rocket, and Upay, each of which operates under its own independent privacy framework.

g333 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services offered on the Platform. When material changes are made, g333 will:

• Update the "Last Updated" date at the top of this Policy.
• Display a prominent notice on the Platform homepage and/or within your account dashboard for a period of at least 14 days following the update.
• Where required by law or where changes materially affect your rights, send a direct notification to the email address registered to your account.

Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you should cease using the Platform and may request account closure by contacting our support team.

We recommend that you review this Privacy Policy periodically to remain informed about how g333 protects your personal data. The current version of the Policy is always accessible at g333.im/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way g333 handles your personal data, please contact our support team through any of the following channels:

When submitting a data rights request, please provide your registered account username and email address so we can verify your identity and locate your records efficiently. g333 will not action data rights requests from unverified sources.